Welcome to Triveni Stays. By accessing or using our website, services, or making a booking, you agree to be bound by these terms and conditions. Please read them carefully. If you do not agree, please refrain from using our services.
1. Booking Policy
- Confirmation: Bookings are confirmed only upon receipt of full or partial payment as specified.
- Age Requirement: Guests must be at least 18 years old to book a villa.
- Identification: Valid government-issued ID proof is mandatory for all guests during check-in.
2. Payment Policy
- Payment Methods: We accept online payments via credit/debit cards, UPI, net banking, or other specified methods.
- Taxes and Charges: All prices are inclusive of applicable taxes unless specified otherwise.
3. Cancellation Policy
- Full Refund: Cancellations made 21 days or more before the check-in date are eligible for a full refund (processing fee applies).
- Partial Refund: Cancellations made between 21-11 days before the check-in date are eligible for a 50% refund.
- No Refund: Cancellations made less than 11 days before check-in will not be refunded.
- Non-Cancellable Coupons: If a non-cancellable coupon is used, no refunds are provided, but rescheduling may be possible (conditions apply).
- Peak Dates: Cancellations are not allowed for peak dates such as Independence Day, Diwali, Christmas, New Year, and Republic Day.
- Processing Fee: A 5% cancellation fee applies to refunds unless issued as travel credits.
- Extenuating Circumstances: If the villa is rebooked for the same dates, 85% of the booking amount may be refunded. Otherwise, it will be considered a no-show.
- Partial Payment: Guests who make partial payments are not entitled to refunds.
4. Early Check-In and Late Check-Out Policy
Early Check-In
- Early check-in between 09:00 AM and 12:00 PM: 50% of the daily room rate.
- Early check-in before 06:00 AM: 70% of the daily room rate (subject to availability).
Late Check-Out
- Late check-out between 11:00 AM and 02:00 PM: 50% of the daily room rate.
- Late check-out between 03:00 PM and 06:00 PM: 75% of the daily room rate.
- Late check-out after 06:00 PM: 100% of the daily room rate (subject to availability).
Notes
- Early check-in and late check-out are subject to villa availability.
- Guests must request early check-in or late check-out in advance.
- The villa reserves the right to decline requests for early check-in or late check-out.
- Prices are inclusive of taxes and service charges.
5. Rescheduling Policy
- Rescheduling is subject to availability and applicable charges.
- Rescheduling requests for peak dates may not be accepted.
6. Guest Conduct
- Guests must respect property rules and maintain decorum during their stay.
- Any damage to property caused by the guest will result in additional charges.
- Smoking and the consumption of alcohol may be restricted in certain areas. Please adhere to specific villa rules.
7. Check-In and Check-Out Policy
- Check-In Time: 1:00 PM.
- Check-Out Time: 10:00 AM.
- Early check-in or late check-out requests are subject to availability and applicable charges as outlined above.
8. Liability and Indemnity
- Triveni Stays Liability: We are not liable for any loss, damage, or injury incurred during your stay unless caused by gross negligence on our part.
- Guest Responsibility: Guests are responsible for their belongings. We recommend securing valuables during your stay.
9. Privacy Policy
Your personal information is collected, used, and protected in accordance with our Privacy Policy.
10. Force Majeure
Triveni Stays is not responsible for cancellations or disruptions caused by events beyond our control, including natural disasters, strikes, or government regulations.
11. Governing Law
These terms and conditions are governed by the laws of [Insert Jurisdiction]. Any disputes will be resolved in the courts of [Insert Jurisdiction].
12. Amendments
Triveni Stays reserves the right to update these terms and conditions at any time without prior notice. Continued use of our services constitutes acceptance of the updated terms.
For any queries or assistance, please contact us at support@trivenistays.com.